The agreement between us
Last updated: August 3, 2026
1. What exactly is being agreed here, and with whom?
Coveo AI is operated by Coveo AI — “we” and “us” throughout these paragraphs — and this page is the contract between you and Coveo AI, in force from the moment an account is opened and no longer once it is closed. What is on offer is a hosted application that reads a written brief and returns video made from it: a script, a storyboard, a picture and a spoken narration for each scene, caption cues timed against the voice, and a rendered file at the end. Access is by personal account, and whatever is done through an account — by you, by a colleague you invited, or by anyone who has come by your password — is treated as done by you, so guard the credentials accordingly and tell us promptly if they stop being private.
2. What becomes of the work made on these pages?
It remains yours. The lines written into Coveo AI and the videos that come back out of it belong to you, and you are free to publish them, sell them, place them as advertising or hand them to a paying client without asking our permission and without owing us anything further. We take no ownership share in what you make and we do not put our name on it. What is granted in return is narrow and entirely practical: the permission to hold, copy and process your writing and your media on our systems for as long as it takes to generate, store, render and return them, which is the only way a hosted service can work at all, and which lapses when the material does. One caution, since it is your name on the finished film and not ours. A model can be wrong about a matter of fact, and it can arrive at a phrase or a picture that resembles somebody else’s. Watch the video through before you publish it. Whether it is accurate, lawful and fit to be seen is a judgement you are making, not one we have made for you.
3. What may never be made here?
A short and non-negotiable list. Coveo AI may not be used to produce content that is illegal under any law that applies to you or to us; content that constitutes hate speech, meaning material that attacks, demeans or incites hostility against people on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or any comparable protected characteristic; content that harasses, bullies, threatens or intimidates a person; content that deceptively impersonates a real individual or organisation, including putting words into an identifiable person’s mouth in a way a viewer could mistake for genuine; content that infringes anyone’s copyright, trade mark, database right, privacy or publicity rights; and content that sexualises minors in any form or to any degree. Prompts pass through automated moderation before anything is generated, and moderation is not the whole of our answer: an account used for any of the above may be suspended or closed, with or without prior warning, and we may report what the law requires us to report.
4. On what terms is any of it paid for?
In credits, and in nothing else. Generating and rendering both draw credits from your balance at the published rate, and whichever of them fails — a generation or a render alike — the credits it was holding are returned automatically rather than on request. Credits sit with the account that bought them and may not be signed over to another account or sold on; when money instead comes back to you is a matter for the refund terms below rather than for this paragraph. You buy them either as a single top-up or through a subscription, and a subscription renews of its own accord each month, at the price you were shown on the checkout screen and charged to the same card, until you cancel it from the Billing page — at which point it stops renewing and the month already bought stands to its close. Card payments are taken by Mastercard Payment Gateway Services in the currency displayed at checkout; no full card number and no security code is ever stored on our servers. Credits are delivered to your balance as soon as the payment is authorised. The circumstances in which money comes back to you, and the steps for asking, are set out in the cancellation and refund terms, which form part of this agreement.
5. Where does the limit of our answerability fall?
The service is supplied as it stands, with no promise that it will suit a particular purpose of yours, that a given generation will please you, or that it will be available without interruption. To the fullest extent the law allows, our total liability for any claim arising out of this agreement or out of your use of Coveo AI is capped at the sum actually paid to us during the twelve months before the claim arose, and we are not answerable for indirect or consequential loss, for lost profit, or for the commercial consequences of a video you chose to publish. None of that displaces rights held under consumer law which cannot be signed away.
6. Under which law is this read, and how may it be revised?
This agreement is governed by the law of the country in which the operating entity is established, and any dispute belongs to the competent courts of that country — none of which takes away a consumer right of your own country of residence that cannot be waived by agreement. These paragraphs will be revised from time to time, because the product changes and the rules around it change with it. When a revision is material we say so inside the application rather than editing the page quietly, and the date printed beneath the title above always tells you which version is in front of you. To go on using the service after a revision has taken effect is to accept it; to decline it, close the account.